What is your returns policy?
Because we are so confident that you will love using your Ultimate Diary Planner, we offer a 14 day no quibble return policy (except sale items).

Thousands of happy customers all over the world are enjoying their Ultimate Diary Planners and we do our best to give you good quality images, videos, customer reviews and other information so that you can make an informed decision when you buy.

However, if you find that you and your Ultimate Diary Planner are not a match made in heaven then simply return the planner to us within 14 days, in mint condition, unused and once we receive it we’ll refund your money. Email support@ladiesthatplan.com for more information and to inform us that you will be returning your planner.

How much is shipping?

Our shipping rates are nice and simple for the ultimate diary planners:

  • Collection = Free
  • UK = £3
  • Europe £10
  • Rest of the world £15

UK is posted out first class post. The rest of the world is sent by signed/tracked parcel delivery service.

I wanted to cancel but my order has already shipped, what do I do?

If your order has already been shipped, we will be unable to cancel your order. If you’d like to proceed with a return and refund, send a message to support@ladiesthatplan.com

Can I exchange my planner?

We don’t offer exchanges but you can take advantage of our 14 day returns policy and re-order the planner of your choice as a separate order.

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